Support
Have a question, found a bug or have an idea? Email milosmalovic11@gmail.com and we’ll get back to you, usually within a few days. It helps to include your iPhone model, iOS version and the app version (Settings › Version in the app).
Smoke Away Pro
How does the free trial work?
When you start the free trial, every Pro feature unlocks straight away. The app reminds you the day before the trial ends. If you don’t want to continue, cancel before then (see below) and you won’t be charged. If you do nothing, the subscription starts when the trial ends. Each Apple Account can use the trial once.
How do I restore Pro on a new iPhone?
Open Settings in the app and tap Restore purchases. Make sure you’re signed in with the same Apple Account you used to buy Pro.
How do I cancel my subscription?
In the app, go to Settings › Manage subscription. You can also open the Settings app, tap your name, then Subscriptions. Pro stays active until the end of the period you’ve paid for. Deleting the app doesn’t cancel a subscription.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Your data
Will my progress move to a new iPhone?
Yes, if iCloud is on for Smoke Away. Your profile and history sync through your private iCloud account. Open the app on the new iPhone with the same Apple Account, connect to the internet, and give it a minute.
My data doesn’t sync between devices.
- Check that both devices are signed in to iCloud with the same Apple Account.
- In the Settings app, tap your name › iCloud and make sure Smoke Away is allowed to use iCloud.
- Check that your iCloud storage isn’t full.
- Open the app on both devices while connected to Wi-Fi.
How do I delete my data?
In the app, go to Settings › Delete all data. This removes your profile and history from your device and from iCloud. It can’t be undone. See the privacy policy for details.
Can I set my quit day in the future?
Yes. Pick a day up to 30 days ahead when you start, or later in the app’s Settings: tap your name under Profile and change the quit date. Until then, Today counts down to your quit day and gives you a short checklist to prepare. Money saved and your streak start counting on the day itself.
I slipped. Do I lose my progress?
No. Log the cigarette and keep going. If you want a clean start, choose Start a fresh quit date in the app. The timer restarts, but your history and money saved stay.
Widgets and Apple Watch
How do I add a widget?
Touch and hold the Home Screen or Lock Screen, tap Edit, then Add Widget, and search for Smoke Away. You can also add a Log cigarette button to Control Center.
The Apple Watch app shows no data.
Open Smoke Away on your iPhone once while your watch is nearby. The watch gets its numbers from your iPhone. The Apple Watch app is part of Pro.
Reminders
I don’t get reminders.
Check that Reminders is on in the app’s Settings, then in the Settings app go to Notifications › Smoke Away and allow notifications. Focus modes can also hold them back.
A note on health
Smoke Away gives general information and motivation. It isn’t medical advice. If you’re finding it hard to quit, or you’re pregnant or have a health condition, talk to a doctor, pharmacist or your local stop-smoking service. They can offer support and treatments that make quitting easier.